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CRITICAL TELECOM PRIVACY POLICY
PLEASE READ THIS PRIVACY POLICY CAREFULLY
BEFORE USING ANY CRITICAL TELECOM WEBSITE
Critical Telecom Corp. is committed to protecting your privacy. The following policy describes how we collect, store, use and distribute information about our website users.
OUR GOAL
Our goal is to collect, use and disclose only that information reasonably required to enable us to provide the particular product or service that you have requested, to improve and enhance your experience using our website, to maintain our customer/visitor lists and/or to respond to your inquiries or feedback. We may also use your information to compile aggregate statistics about our users, sales, traffic patterns and related website information. If you have provided us with contact information, we will maintain the confidentiality of your contact information and use it only for the purposes for which we have collected it, unless you agree that we may disclose it to other third parties (subject to the exclusions we have listed below).
WHY WE COLLECT INFORMATION FROM YOU
We may also ask you to share other, voluntary information with us from time to time, for example, in the form of surveys or questionnaires. This information allows us to improve our product and the website. Please remember that unless we advise you otherwise, this type of information is optional and you do not have to enter it to enjoy our website.
We will never give our marketing partners information about specific website users (excepting those third party agencies providing fraud detection services), but we may provide them with information such as how many website users have participated in a specific offering. We may use the services of third party companies to physically collect, administer and store your information on our behalf and any such companies will have to comply with the terms of this policy. We use commercially reasonable efforts to ensure that your information is stored and maintained in a secure environment. We have implemented procedures to ensure that your information is only made available to such designated staff as necessary to carry out the stated purposes that we have communicated to you.
In order to notify you about new features or special offers or important functionality changes to the website, we will need your e-mail address.
From time to time we may employ third parties to help us improve our website. These third parties may have limited access to databases of website user information or registered member information solely for the purpose of helping us to improve the website and they will not be able to use the information about our users or registered members for any other purpose.
CHILDREN
For kids under age 13, please do not provide any personally identifiable information (eg name, address, email address) without the knowledge and permission of your parent or guardian. If we learn that you are under 13, we will not maintain any personal information (except as permitted by law) without the verifiable consent of your parent or guardian. This may result in not being able to participate in some of the activities on our website.
HOW TO CONTROL THE INFORMATION YOU PROVIDE TO US OR ON THE WEBSITE
If you do not wish to receive e-mail or other correspondence from us, simply indicate your preference when you are asked to provide the information.
We may disclose personal information in some limited circumstances, but we will specifically describe them to you when we collect the information, such as in the terms of use for a new service.
If you want to correct or change any information we have about you or opt out of any programs, please email privacy@criticaltelecom.com, and inform us of your request. However, you can always use postal mail to make your request to:
Privacy Coordinator
Critical Telecom Corp.
Suite 500
340 March Rd
Ottawa, Ontario
Canada K2K 2E4
Please allow 4 to 6 weeks for us to update your information.
SECURITY
While we do our best to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. What does this mean? You must protect yourself. You are responsible for maintaining the secrecy of your passwords and/or any account information. We recommend that you do not share your passwords with anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, if you are using a computer that others have access to such as one in a computer lab, Internet cafe or public library, always remember to log out and close your browser window when leaving our web site.
The Internet is not a secure medium of communication and privacy cannot be assured. We cannot assume any responsibility, nor will we be liable, for any damages you or a third party may suffer as a result of the transmission of any information that you make to us through the Internet, or as a result of any posting or communication made via this web site.
COOKIES
We use cookies to facilitate the login process for you across multiple applications on the website. When you register with us, we assign a unique user id to you, and we place a cookie on your computer that will remind our system of that user id in other areas of the web site, or next time you visit the web site. This cookie allows you to access all of your personalized areas of the web site without having to log on multiple times. If you choose to log out, this cookie we set in registration will be deleted and we will then set another cookie like it on your computer next time you log in.
Please note: Nothing in a cookie allows anyone to identify you individually. Your computer is assigned a number and that number is tracked using the cookie. This number is only meaningful in the context of our secure database system and your personalized version of our website.
We also use cookies to log your activity on the web site. Everything we learn from these logs will be used to enrich your experience on our web site. It will help us understand what you like and don't like, so we can focus our energies more effectively and provide you with a better website.
IMPORTANT EXCEPTIONS
We may disclose your information to a third party without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other website users or anyone else that could be harmed by such activities. We may disclose user information when we believe in good faith that such disclosure is required by and in accordance with the law.
We may also disclose your information in connection with a corporate re-organization, a merger or amalgamation with another entity, or a sale of all or a substantial portion of our assets provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.
OUTSIDE PARTIES AND SITES
Through Critical Telecom you may be introduced to a variety of third-party vendors and web sites. The privacy policies of these third parties are not under our control and may differ from ours. The use of any information that you may provide to any third party, or the use of "cookie" technology by any third party, will be governed by the privacy policy of the operator of the web site that you are visiting. If you have any doubts about the privacy of the information you are providing on another web site, we recommend that you contact that web site directly for more information and review its privacy policy.
YOUR CONSENT
By using our web site, you consent to the collection and use of your information as we have described in this policy.
CHANGES TO OUR POLICY
If we find it necessary or desirable to change our privacy policy in the future, we will post changes as soon as they go into effect so that you are always aware of what information we collect, how it would be used, and under what circumstances we would disclose it. Any change to this policy will become effective on the date the change is posted. You can determine this date by looking at the date in the lower left hand corner of this web page. We recommend that you print a copy of this policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the web site signifies your acceptance of any changes.
LET US KNOW WHAT YOU THINK
If you have any questions or comments about your privacy and Critical Telecom, please contact us at privacy@criticaltelecom.com.
Last updated December 2003.
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